At Wave, advising is at the core of what we do and who we are. From the late ’90s, our consulting first ethos has allowed us to build a personalized solution for each customer’s unique requirements compared to a out of the box solution. We work in conjunction with our clients throughout Washington, devoting time and resources so that we have a complete understanding of their pains and expectations and can craft a custom approach to strategic digital transformation.

Back Office Modernization

Your Back Office is the heart of your organization. If your workflows have a lot of bottlenecks, the resulting loss of productivity will spread throughout your entire business. For example, let’s say a organization onboards a new client in minutes but requires several weeks to train a new employee or vendor. That’s a challenge because both your employees' skills and your partner’s products play a crucial role in providing exemplary service to the customer. Therefore, if those components are not operating smoothly, your customer is ultimately the one who is disadvantaged. Your Front Office can only be as seamless as your Back Office, and both must be considered during a strategic digital transformation.

 
 
 

Business Intelligence

At Wave, our proficiency encompasses a thorough understanding of your business workflows as well as the technology that aptly delivers intelligent information. We how to ask the right questions and can define the right information to resolve questions such as:
  • What happened?
  • When did it happen?
  • Why did it happen?
  • Who was involved?
  • Will it happen again?
  • What will happen if we change x or y?

 
 
 

Data Migration

Outlining a plan is the most critical element of a migration. Every migration needs a certain amount of strategic digital transformation of the information moving from the source repository to the destination. Considerations must include folder structure, metadata mapping, security, search capabilities, and many other aspects that will allows users to find appropriate content. It is crucial that you invest the time to understand the problems you’re having and what is necessary to move forward.

 
 
 

Intelligent Information Management

It is widely known that the modern company relies on multiple sources to collect data whether it’s a CRM, ECM, HCM, or ERP. Regardless of which tool you’re using, it holds important business data and content that is crucial to the success of your organization. Both companies and their customers must have data from multiple repositories to complete tasks, and this adds additional challenges if that information is not easily attainable. The traditional approach was to combine input into a central location but this approach is not supportable long term as one tool can’t maintain everything, particularly in some SMBs and enterprise organizations.